At the feeder flight in Düsseldorf, a crowd of confused to angry economy guests quickly formed and was brusquely turned away by the electric gates, while other (business and status) guests came through. The boarding process was efficient and amazingly organized, and boarding groups were respected. I was only able to choose my seat at check-in, as the airline charges €60 on their website if you want to select your seat earlier than 24 hours before departure. For this, I used the browser version of SWISS’ Website, about which I have nothing bad to say. I checked in completely online because I was only travelling with hand luggage.
Let’s break the circumstances of the flight down to mere numbers:
In late November 2022, our editor Felix tested the Swiss airline’s new product on a flight from Zurich to Bangkok. All the Star Alliance member’s 12 Boeing 777-300ERs are now equipped with 24 premium economy seats. The Lufthansa subsidiary Swiss only introduced its premium economy as the fourth long-haul travel class last year.
